Frequently Asked Questions

Everything you need to know about your Eveline beauty journey.

Are Eveline Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. Eveline Cosmetics does not test its finished products or ingredients on animals, and we ensure our suppliers adhere to the same standards.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Yes, we ship our beauty products worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.

Are your products suitable for sensitive skin?

Many of our products are dermatologically tested and formulated for sensitive skin. We recommend checking the ingredient list on the product page or performing a patch test before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a seamless checkout experience.